Fraud Protection and Security

My card was lost or stolen; what should I do?

If your card is lost, stolen, or misplaced, contact us immediately:
Associates are standing by 24 hours a day, 7 days a week.

How secure is my account information online?

One of our highest priorities is to ensure your privacy and peace of mind by employing the most advanced online security measures in the industry.

These include:

  •  State-of-the-art encryption of all data transmitted between your computer and our secure site. We require 128-bit SSL to maintain the highest encryption standards throughout our site and protect your online account information. We suggest that you use a version 4.0 or higher AOL®, Microsoft®, or Netscape® browser.
  •  A unique login name and password system for authentication purposes.

How does encryption work-and what's the difference between 40-bit and 128-bit encryption?

Encryption software encodes data before it is transmitted over the Internet to another computer. Most major commercial browsers include encryption software, including the 4.0 and higher versions of Netscape® Navigator and Microsoft® Explorer. Two of the most widely used encryption levels are 40-bit and 128-bit, and many browsers today offer both. Our secure credit card applications require 128-bit encryption because it provides the most secure level of web browser encryption available on the Internet today. In fact, it's more than 300 x 1024 times more secure than 40-bit encryption. With 128-bit encryption, you can access your account online with confidence.

What is Credit Alert®?

Credit Alert® is an optional identity protection and credit monitoring service that includes access to your credit report and credit score. Charges for this service are billed monthly to your account.

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